Step 1: Find Your Favourite item(s)
Find your favorite products on our blogshop or facebook page. Read, understand and agree to the Ready Stock Terms and Conditions and pre order terms and conditions. Please note that, all prices stated are excluding postage. We will notify you on the postage once order has been confirmed.
Step 2: Please fill up our Order Form or Send Us Message on Facebook.
Please follow the format given below to fill up order details:-
To order shoes, follow this format: Code, Color, Size & price
To order product other than shoes, follow this format: product name, color & size (if applicable) and price
To order shoes, follow this format: Code, Color, Size & price
To order product other than shoes, follow this format: product name, color & size (if applicable) and price
Step 3: Wait For Our Reply
Do allow us to reply and get back to you within 24-48 hours. You will receive a confirmation from us on our stocks. Once your order has been confirmed, we will give you total amount that you have to pay together with our bank information.
Step 4: Bank in payment
We only accept payment through Maybank, CIMB account or Paypal. Please inform us the transaction date and amount after your successful transaction. It is advisable to include our email hello@lunavocy.com when transferring your payment through online.
** Items will NOT be shipped out if you do not email us the payment details**
Step 5: Wait for your Product
We will send out your items after payment has been settled on the next business day. Tracking number will be provided upon request.
Additional Information
What's the Minimum Order Quantity?
There is no minimum order quantity.
Can I make order via email?
Yes, you can make order via email .Tell us the items you want and email it to us at hello@lunavocy.com
Can I make order via facebook?
Yes, you can make order via facebook. Let us know the item that you want to order and send us message on facebook
How do I know my order is processed?
An order confirmation email indicates that your order has been processed and confirmed by Lunavocy. If you do not receive any order confirmation email for your order, please send a follow-up email to us.
Will ordered item be out of stock or sold out?
Yes. Your ordered item might be unavailable upon request. All items are sold in a first come first served basis based on the sequence of incoming ordering emails. Lunavocy keeps limited stock only for each design in order to bring in more new lovely items and try to ensure exclusivity. Lunavocy will notify you if your ordered item is not available.
Can I cancel my order?
Yes you may cancel your order as long as payment has not been made. If payment has been made, please notify us the cancellation within 24 hours or else, any cancellation will be not be entertained by us.
Will my order be voided if payment is not made within 48 hours?
Yes, it will. Your order will be voided automatically if payment is not received within 48 hours from the day of order confirmation email is sent. Your requested item will go to the next buyer if payment is not made.
Are purchased items refundable or exchangeable?
All sales are final. Sold items are not refundable or exchangeable. Lunavocy ensures all ordered items are in good condition and packs up in proper manner before items are delivered. Please read our Terms and Conditions
